Effective Date: March 1, 2026
Last Updated: March 1, 2026

Tropic Arts ("we," "us," or "our") is a Shopify theme development company. We build premium themes sold through the Shopify Theme Store and provide related documentation and support. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our themes, contact our support team, or otherwise interact with our services.

Please read this policy carefully. By using our website or services, you agree to the practices described here. If you do not agree, please discontinue use of our website and services.

Information We Collect

We may collect information about you in a variety of ways. The types of information we may gather depend on how you interact with us.

Information you provide directly

When you contact us through email, a contact form, or support channels, you may voluntarily provide personal information such as your name, email address, store URL, and any details included in your message. If you subscribe to our mailing list or newsletter, we collect your email address for that purpose.

Information collected through Shopify

When you purchase one of our themes through the Shopify Theme Store, the transaction is handled by Shopify. We do not directly collect or store your payment information. Shopify may share limited information with us — such as your store name and email address — to facilitate theme delivery and support. Shopify's handling of your data is governed by Shopify's Privacy Policy.

Automatically collected information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is gathered through standard web technologies such as cookies, log files, and analytics tools.

How We Use Your Information

We use the information we collect for legitimate business purposes, including to operate, maintain, and improve our website and services; respond to your inquiries, support requests, and feedback; deliver theme updates, documentation, and related communications; send periodic emails regarding new themes, updates, or company news if you have opted in to receive them; monitor and analyze usage trends to improve user experience; and protect against unauthorized access, fraud, or other illegal activity.

We do not sell your personal information to third parties for marketing or advertising purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device by your web browser.

We may use essential cookies that are necessary for the website to function properly, as well as analytics cookies that help us understand how visitors interact with our site (for example, through Google Analytics). You can control cookie behavior through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

Third-Party Services

We may use third-party service providers to support our business operations. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect it. Third-party services we may use include analytics providers such as Google Analytics, email delivery services for newsletters and communications, hosting and infrastructure providers, and the Shopify platform for theme distribution and commerce.

When you submit a message through our contact form, the content of your message may be sent to a third-party AI service for automated language detection and inquiry classification (for example, identifying whether your message is a support request, sales inquiry, or bug report) so we can route and respond to it more efficiently. Only the message content is processed for this purpose, and it is not used to train any AI models. The service provider processes this data on our behalf under a data processing agreement.

Each of these services has its own privacy policy governing how it handles your data. We encourage you to review their policies directly.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Customer contact records — including form submissions, message history, and any associated attachments — are retained for a period of three (3) years from the date of last activity, after which they are automatically and permanently deleted from our systems. When your information is no longer needed, we will securely delete or anonymize it.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Tropic Arts is based in the United States, and our website, contact form, and supporting infrastructure are hosted with cloud service providers located in the United States. If you are accessing our website or submitting information from outside the United States — including from the European Economic Area (EEA), the United Kingdom, or Switzerland — your personal information will be transferred to, stored in, and processed in the United States.

The United States may not provide the same level of data protection as the laws of your country. Where required by applicable law, we rely on the European Commission's Standard Contractual Clauses (SCCs) and equivalent safeguards to provide an adequate level of protection for personal data transferred from the EEA, UK, or Switzerland to the United States. By using our website or submitting information through our contact form, you acknowledge that your information will be processed in the United States.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include the right to access, correct, or delete personal data we hold about you; the right to withdraw consent where processing is based on consent; the right to opt out of marketing communications at any time; and the right to lodge a complaint with a supervisory authority.

To exercise your rights of access, rectification, or erasure under the GDPR — or to make any other request regarding your personal information — please email hello@tropic-arts.com with your request. We will respond within one month of receiving your request, in accordance with applicable law. To protect your privacy and the security of your data, we may ask you to confirm your identity by replying from the email address on file or by providing additional information sufficient to verify your identity before we act on your request.

Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered personal data from a child under 16, we will take steps to delete that information promptly.

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tropic Arts
Email: hello@tropic-arts.com
Website: www.tropic-arts.com