Customer requests
Know what to add next
Every time a customer asks for something you don't offer yet — in an email, in your site's search box, or at the counter — it's counted on one list, most asked first. So the next product, scent, size or class you add is the one people already want.
One list
Everything they asked for, most asked first
Every request lands on one list under People, ranked by how many times it's been asked for. Under each count you can see where the asks came from — searches, emails, or people asking in person or on the phone — with a − and + beside it to count one more, or take back one counted by mistake. Sort by name, count or date, filter as you type, and move a request to Completed once you've added it.
From your inbox
One click turns an email into a request
When a customer writes in asking for something you don't carry, choose Add to Requests in the Inbox Assistant. AI reads the email and writes a short title for what they want, with a sentence about it. If that's already on your list, its count goes up by one; if not, it's added. Undo is right there, and so is Not the same? Add as new. The customer's name never goes to our AI provider, nothing is sent to the customer, and each one uses AI credits.
Work notes
Your team's notes stay with the request
Write down what you found out — a supplier's quote, a room that would work, a price idea — right on the request, with who wrote it and when. Merge two requests that turn out to be the same thing, and once you've added it, mark it complete. If customers keep asking after that, the list says so.
Three ways in, one list
Searches that found nothing
Each night, a search on your site that found nothing at least twice in 30 days is listed as Customers are searching for… or counted toward the request it matches. Searches that look like someone's details are never added.
Emails, in one click
Add to Requests in the Inbox Assistant reads the customer's email and files what they asked for. An email only ever counts once.
In person or on the phone
Add a request yourself, or press + on one that's already listed. Pressed it by mistake? − takes it back.
Everything Customer requests includes
The list, searches and asks in person work on every plan, free Trial included. Adding from email needs the Inbox, on paid plans, and uses AI credits.
Comes in from
- Emails, in one click
- Searches that found nothing
- Asks in person or by phone
- Requests you add yourself
The list
- Most asked first
- Open & Completed tabs
- Sort & filter
- Where each ask came from
Your team
- Work notes
- Mark complete & reopen
- Merge duplicates
- Asked again since completed
Privacy
- Never who asked
- No customer names sent to AI
- Nothing sent to your customer
- Undo right from the chat